ビジネス英会話 (Adult business)

Game Plan - Beginner Level

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• Introductions. Example: A. Hi. I’m Mark Oakden. B: Pleased to meet you. Mark. I’m Aiko Suzuki.

• Writing basic emails, scheduling, and planning. “Is 11.00 a.m. convenient for you?”

• Give and take a message on the phone and say where someone is. Can I take a message? Could you ask him to call me? He's in a meeting.”

• Talk about currencies of different countries, money, and how much things cost.

• Greet a visitor, ask questions about their journey, and offer them a drink. “How was your flight? Would you like a drink?”

• Write an email to introduce good and unwelcome news and ask for opinions. “The good news is the design is great.”

Get Down to Business - Elementary Level

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• Introduce themselves. Example: “I'm Mark Oakden. I'm the owner of Step-Up Learning centre in the Yokohama.”

• Ask to speak to someone on the phone, try to connect with someone. Example: “A. Could I speak to John Walls, please? B. Hold the line, please. I'll connect you.”

• Write an email to confirm a schedule. Example: “I am writing to confirm the schedule for your visit to Tokyo next week.”

• Describe graphs and charts in a presentation. Example: “In quarter 3, profits went up to $450,000.”

• Describe figures. Example: “We increased our market share by 4.6%.”

• Deal with complaints. Example: “Would you like another one or do you want a refund?”

• Check in, board, and go through customs.

• Asking for direction. Example “A. Is this the way to the cinema? B. At the end of the road, turn right.”

The Big Picture - Pre-Intermediate Level

• Talk about work. Example: “I'm responsible for the marketing section.”

• Write an email to arrange a follow-up meeting. Example: “I'm writing about the sales conference. Please find our brochure attached.”

• Start and end a phone call. Example: “Could I speak to Mark Oakden, please? I'll be in touch again soon. Bye”

• Use phrases for various stages of a meeting. Example: “Shall we make a start? The last item for today is …”

• Use basic staging and signposting in presentations. Example: “Today, I'm going to talk about …”

• Write emails to describe problems and suggest solutions. Example: “I am writing regarding the conference at the park Hyatt. We have corrected the colouring and have attached the corrected file.”

Ahead of the Pack- Intermediate Level

• Social networking, write a professional profile. Example: “I have more than ten years' experience with social media.”

• Chair a team meeting. Example: “The first item on the agenda is … Could you be a bit more specific?”

• Write an email confirming an arrangement. Example: “I'd like to confirm that I'll be arriving late afternoon your time.”

• Use visual aids in a presentation. Example: “This graph shows our visitor numbers in the past five years.”

• Make and receive phone calls deal with bad mobile reception. Example: “I'm afraid she's on another call. Your phone's cutting out.”

• Structure a short presentation.

• Write an email applying for a job. Example: “I am writing in response to your advertisement for a marketing director.”

• Use techniques to improve time management.

• Answer typical job interview questions. Example: “What do you think are your key skills? Why do you want this job?”

• Lead and participate in teleconferences and video conferences.

Go the Extra Mile - Upper-Intermediate Level

• Use conversational strategies to keep a conversation going. Example: “Really? That's interesting. What about you, have you …?”

• Write a report. Example: “This report describes … Firstly …, Secondly …, Thirdly …,”

• Give dynamic presentations. Example: “Here you can see a shot I took … I love how the colours merge ‒ the yellow, white, and grey.”

• Write an assertive email. Example: “I'd like to talk this through … I appreciate that ...”

• Describe graphs. Example: “Unemployment has fallen gradually. There has been a slight fall in …”

• Chair an effective meeting. Example: “Could you start us off with the first item? Do you have any thoughts on this, Will?”

• Use SMART criteria to set objectives.